Account & data deletion

Delete your account

You can request deletion of your Make the Call account and the data tied to it at any time. This page works whether or not you can sign in, and whether or not you have the app installed.

Already have the app?

Delete your account directly, in a few taps — no waiting on a reply.

Sign in → Profile → Delete Account

You'll see exactly what's removed before you confirm, and you'll need to type "DELETE" to go through with it.

Deletion takes effect immediately: your association memberships are suspended and you lose access to your associations' training content. Your account and the data below are then permanently deleted 90 days later.

You can undo it during those 90 days. Sign in and you'll be taken to a screen showing the date your account will be permanently deleted, with the option to restore it — your profile and your association memberships come back exactly as they were. After that date, deletion is final and cannot be reversed.

Permanently deleted after 90 days
  • Your profile, login, and association memberships
  • Quiz, exam, and challenge history; streaks and badges
  • Reading progress, notification preferences, and push tokens
  • Your profile photo
Retained
  • Association payment records (required for financial/legal recordkeeping) — no longer linked to your identity
  • Your Locker Room posts and replies stay up for the thread; when deletion completes, your name is removed from them

If you're the sole admin or owner of an association, you'll need to transfer that role before you can delete your account — the app will tell you if this applies to you, with instructions to contact support.

Can't sign in?

If you've lost access to your account — forgotten password, lost the email you signed up with, anything — email us and we'll verify who you are and delete the account on your behalf.

Email support@makethecall.com with:

  • The email address your account was signed up with
  • Your name and, if you know it, your association
  • A note that you're requesting account deletion

We'll confirm your identity before deleting anything, and process the request within a few business days.

Email support@makethecall.com

Same deletion, same result, either path — in-app is just faster because you're already signed in. An emailed request follows the same 90-day process, with the same option to restore your account before it completes.